1
| Tyler Smith | | August 17, 2018 | |
"I walked in at 9:30 a.m (the supposed opening) and there was a line of 6 people and 2 “stylists.” These women looked more prepared for an all-you-can-eat buffet as opposed to giving a Zero Fade. No thanks. Immediately walked out. For the price and the alleged ambiance, I at least need something to look at. Sorry not sorry."
5
| Adam A. | | August 02, 2018 | |
"Great haircut! Lorena was the best! I'll always come back. Can't get enough of these sports haircuts!"
5
| Blake B. | | July 07, 2017 | |
"Very friendly and helpful staff. Walked right in and got a haircut within minutes. Will definitely recommend it to my friends. Tara was my stylist and will probably be coming back to see her in the future."
5
| Tu Vida M. | | May 28, 2018 | |
"Great place for a toodler haircut! My kid was so quiet while the hairstylist was cutting his hair. Additionally, the place is always nice and clean!"
1
| George P. | | July 09, 2018 | |
"I'm a long-time Sport Clips client, but this was my first time at this location and it was so far below standards. For starters, I've done plenty of retail / service jobs so I can recognize the little things that are supposed to seem natural but are all "by the book." Upon signing me in, she did not introduce herself by name, offer a handshake or ask about an MVP. 0/3 for the intro routine!
I then explained what I wanted, which included explaining where I part my hair, how I part my hair, where it gets spiky when its get too short. I said I wanted it long enough to part and to comb, and ended by saying "I have to be able to do more with it than just spiking it." Apparently all she heard was "Spiking it." Not even 10 conversation-free (no in-progress questions about the cut, no banter) minutes later my hair is shorter than it's been since I was in the military. Why would I explain all about the part and the styling if I wanted BroSpike?
This location is really convenient for me, and there are obviously plenty of stylists there so I will likely go back. But (a) if you're management train your staff in the customer experience, to include listening (!!!!), and (b) if you're a customer be specific. Be very specific, and have them repeat it back to you before anything starts."
1
| Chris Marciniak | | June 12, 2018 | |
"Worst haircut by Nahia (not sure on spelling) Not busy is probably the reason."
1
| Good News Productions | | June 14, 2018 | |
"I went in on the 11th of June at about 7:35 pm. The haircut lasted less than 10 minutes and I thought it odd that the lady who cut my hair didn't hold up a mirror behind my head and ask me what I thought of the cut. I've been coming to this location for years and this was the first time I wasn't asked. It was almost closing time and I thought it was no big deal. When i got home to shower, I looked in the mirror and noticed that she left a big gash where she wasn't paying attention with the clippers right by my ear. I ended up having to shave my head entirely because the gash she left was already a zero and I'm not going to walk around like I'm a 5 year old who used a pair of clippers for the first time. What upset me about this was not so much that she made a mistake; but that she lacked the character to come clean about it. There is no way she could stand behind me, finish the hair cut, use the blow dryer to clean me off without seeing her work. If she had said to me right then and there, "hey, I'm sorry, I made a mistake," this would be a very different story, but she didn't do that. She chose to send me on my way. I paid 27 dollars for this. It is not okay.
It gets worse.
The next day, I walk into the same location and asked to speak with a manager or supervisor or owner. The person who was there said, "we don't really have managers." How is it that an establishment with brand recognition that sports clips has, doesn't have managers? That's ludicrous. She went on to explain that there was a person, "Stephanie" who had been there a really long time and that she wasn't there until 4:30 pm. I explained the situation to her about what happened and even showed her pictures. She went over to another lady who was cutting hair and talked to her. I was told by both ladies that I'd have to return at 4:30pm to see what could be done. This was unacceptable to me. Any legitimate business should be able to give a 27 dollar refund without inconveniencing the client. I raised my voice and explained to them that their response was not acceptable and that I needed a phone number to speak with someone immediately. Only after insisting several times, did they magically produce a phone number for this "Stephanie." Why is it that a customer needs to raise their voice and insist on a solution before employees finally try and be helpful? There is a much better way to do business.
When I spoke to Stephanie I explained the situation to her and she went on to say that giving refunds was not their typical way of handling these types of matters, that instead what they did was "comp" future haircuts for the client. So the solution you guys offer is to give free haircuts to a client after ruining a hair cut? I am to trust the same people who messed up in the first place? I explained that I wasn't comfortable with that and repeated the consequences of the bad job they did. She responded by being snippy and tell me that it was my choice to shave my head. Since she was rude, I was rude too and very quickly let her know that I'm not going to walk around looking like a fool because of something they did. I raised my voice and let her know that I needed my money back and that I didn't want to return for any free haircuts. She finally let me know that she was going to have to call some regional office to get an okay to provide a refund for me. How is it that giving a refund needs to be approved by some regional office? That is absolutely unacceptable and unprofessional. You think I'm going to trust you guys or let alone recommend you?
YOU ARE LOOSING MONEY.
Jerks."
1
| Gabriel L. | | June 14, 2018 | |
"I have been coming to this location for many years and I've put up with the very expensive haircuts and the very little attention placed to detail as evidenced by the haircuts that last less than 10 minutes with nothing but clippers. I even let go of the lesson taught to me long ago that good haircuts happen when the stylist uses scissors because they take their time and pay closer attention. I did this because this location is close to my home. After my experience earlier this week, no more. This location needs to be taken over by someone competent.
I went in on the 11th of June at about 7:35 pm. The haircut lasted less than 10 minutes and I thought it odd that the lady who cut my hair didn't hold up a mirror behind my head and ask me what I thought of the cut. I've been coming to this location for years and this was the first time I wasn't asked. It was almost closing time and I thought it was no big deal. When i got home to shower, I looked in the mirror and noticed that she left a big gash where she wasn't paying attention with the clippers right by my ear. I ended up having to shave my head entirely because the gash she left was already a zero and I'm not going to walk around like I'm a 5 year old who used a pair of clippers for the first time. What upset me about this was not so much that she made a mistake; but that she lacked the character to come clean about it. There is no way she could stand behind me, finish the hair cut, use the blow dryer to clean me off without seeing her work. If she had said to me right then and there, "hey, I'm sorry, I made a mistake," this would be a very different story, but she didn't do that. She chose to send me on my way. I paid 27 dollars for this. It is not okay. It gets worse.
The next day, I walk into the same location and asked to speak with a manager or supervisor or owner. The person who was there said, "we don't really have managers." How is it that an establishment with brand recognition that sports clips has, doesn't have managers? That's ludicrous. She went on to explain that there was a person, "Stephanie" who had been there a really long time and that she wasn't there until 4:30 pm. I explained the situation to her about what happened and even showed her pictures. She went over to another lady who was cutting hair and talked to her. I was told by both ladies that I'd have to return at 4:30pm to see what could be done. This was unacceptable to me. Any legitimate business should be able to give a 27 dollar refund without inconveniencing the client. I raised my voice and explained to them that their response was not acceptable and that I needed a phone number to speak with someone immediately. Only after insisting several times, did they magically produce a phone number for this "Stephanie." Why is it that a customer needs to raise their voice and insist on a solution before employees finally try and be helpful? There is a much better way to do business.
When I spoke to Stephanie I explained the situation to her and she went on to say that giving refunds was not their typical way of handling these types of matters, that instead what they did was "comp" future haircuts for the client. So the solution you guys offer is to give free haircuts to a client after ruining a hair cut? I am to trust the same people who messed up in the first place? I explained that I wasn't comfortable with that and repeated the consequences of the bad job they did. She responded by being snippy and tell me that it was my choice to shave my head. Since she was rude, I was rude too and very quickly let her know that I'm not going to walk around looking like a fool because of something they did. I raised my voice and let her know that I needed my money back and that I didn't want to return for any free haircuts. She finally let me know that she was going to have to call some regional office to get an okay to provide a refund for me. How is it that giving a refund needs to be approved by some regional office? That is absolutely unacceptable and unprofessional. You think I'm going to trust you guys or let alone recommend you?
She called me back shortly to let me know that my refund was going to be given and that she was very sorry that this happened. She went on to explain that to show their apologies that I'd get vouchers for future haircuts. I let her know that it would be a really long time before I thought of setting foot at their location again.
In summary:
1. Train your employees that when something goes wrong, have the character to accept it. I suggest training in which you role play with your employees and practice these scenarios so that if they do arise, employees are prepared for it. Trust is easy to loose and hard to gain.
2. When a refund is necessary, don't inconvenience the same client whom you've already screwed over. When my haircut was done, I was told the cost and I paid immediately. I didn't respond by"
1
| Alex FlipJK | | May 28, 2018 | |
"The total time they spend on your hair cut is 4 to 5 minutes. You get minimum service and haircut quality. Have used this place couple of time with different stylists, same results."
5
| Arvi T. | | May 26, 2018 | |
"Haircut worked wait, no wait time on Saturday morning.
The stylist was very professional and made sure we understand each other about the length of the haircut."